is a work flow management solution. It brings transparency, objectivity and accountability into the organization.It enables the top management track tasks at hand. It also helps monitor tasks and contributions of all employees
The scheduled reports give timely feedback on the issues like current performance of the organization and possible lapses that may happen. It wouldlead to result oriented actions. The inputs from tBits contribute to various issues: employee appraisals, Organization-wide knowledge capture and dissemination etc.
Examples of tBits in action include the following
- IT project management– where onshore, offshore and client teams interact.
- Support– where clients raise their requests to be catered by the support department.
- Task delegation, Monitoring and Tracking– Used in organizations to delegate tasks, monitor and track their progress continuously till they are resolved.
- Event Management– Say Business Case competition – People make submissions about their research papers which are then assigned to experts in their field, clarifications sought, resubmissions done and, finally, decisions taken.
- Knowledge Management– Significant organizational learning and knowledge is captured by the system during the effort to solve the exceptions. This knowledge can be reused at another instance simply by re-visiting the issue pertaining to that exception. As a result, much of the knowledge that resides in the people gets codified and captured for reuse at a later stage.
The adaptability of ERP systems has lead to automation of routine processes. Inevitably, exceptions arise that require people to seek inputs from others to resolve them. This needs a lot of information exchange and collaboration.
Some of the examples of these exceptions requiring collaboration include.
- Failures and bugs pertaining to software development and testing.
- Project tasks.
- Event Management.
- Customer (both internal and external) complaints.
- Requests for help, clarification, support, representations, etc.
