tBits

tBits is an Enterprise-wide Issue Tracking and Workflow management solution that enables the organization to do ‘managed communication’ and collaborate effectively to achieve their objectives. The ‘managed communication’ can happen between

  • Teams
  • Departments
  • Client & Service Providers
  • Government & Citizens
  • Onshore and Offshore development teams

The increasing adaptability of ERP systems has lead to automation of routine processes in the organization. Inevitably, there are exceptions that require people to raise exception and seek inputs of others to resolve those exceptions. This requires extensive information interchange, collaboration to close these exceptions.

Some of the examples of the cases that usually require human intervention and group collaboration include 

  • Issues pertaining to software development, deployment and testing including bug tracking
  • Project tasks
  • Event Management
  • Customer (both internal and external) complaints
  • Requests for help, clarification, support, representations, etc.

In today's global village, with onshore, offshore and client development teams collaborating together to devise solutions, efficient exception handling implies lesser delays, reduced costs and increased productivity.

Overview Of tBits ›