Overview of Features:

1. Usability

   • Fit for non IT companies as well as IT companies
   • Add Request/Sub Request/Linked Request
   • Hierarchical Requests
   • Updating a request
   • My Requests
   • Settings
   • Administration
   • Smart Tagging

2. Searching

   1. Inside attachments
   2. Advanced Query builder
   3. Saved Search Results
   4. Inter BA search

3. Rules

   • Examples.
   • Modification Rules
   • Notification Rules

4. Extended fields

   • Various Types
   • Dependant types
   • External DB dependant types

5. Departmental Separation

6. Security

   • NTLM Authentication
   • Database backup scripts
   • Linux backend.

7. Fields Configurations (you can change status detail, captions etc)

8. Both way Integration with Email system

9. Single Sign on

10. Configurable Reporting and Charting

11. Scheduled Events