EXPRESSIT LOGISTICS WORLDWIDE LIMITED - www.expressit.in

INTRODUCTION

Expressit is a Customer Management Logistics services provider offering services as courier, cash collection for ecommerce transactions, etc The company operates in services domain with clients across the Banking, Financial Services,Insurance, Telecom, Retail and Aviation (BFSITRA) Industries.

Expressit uses tBits ITS to manage issues eminating from its over 600 locations across 350 cities in India .

CHALLENGES

  • Manage issues, service requests coming from over 600 office locations from all over India.
  • The geographical spread of the companies implied an intuitive helpdesk management solution where learning costs are zero.
  • Enforce internal service level agreements (SLA) that the management had decided for tackling field requests.
  • Remove clutter in operations caused by activities as follow-up, reminders and information tracking.

SOLUTION

  • Deployment of tBits along with complete integration with email & mobile systems enabled that the service desk was operational in ExpressIT within 2 days with complete customization.
  • All emails coming to central helpdesk ID's were automatically converted into issues/requests and tracked till their logical conclusion.
  • Zero Learning Curve for organization leading to rapid adoption.
  • Business Rule engine of tBits automatically highlighted the issues that potentially might contravene SLA and alerted appropriate operational managers using emails & SMS's.
  • Top management got complete visibility into all issues and people with whom they were pending improving transparency, accountability & overall administration. 

SONA KOYO STEERING SYSTEMS LIMITED  - www.sonagroup.com

INTRODUCTION

Sona Koyo Steering Systems Limited (SKSSL) is a technical and financial joint venture company of Koyo Seiko Company, Japan, the global technology leader in Steering Systems. With a Market share of >50%, the company is the largest manufacturer of steering systems in India.

Named as a Global Growth Company in 1997 by the World Economic Forum, the company is now well positioned to lead the Indian Automotive Component Industry to Global Standards in the coming millennium.

CHALLENGES

  • The rapid growth of organization necessitated requirement of a system to capture and provide selective access to organizational knowledge.
  • Geographical spread by being co-locational to automotive assembly lines necessitated implementation of standard manufacturing processes across all plants while technical expertise was available at mother-plant in Gurgaon, India.
  • Make organizational support requirements more process oriented and less people dependent.
  • Adopt proactive management approach as against reactive management practices for managing issues by issuing alerts and field technical bulletins across locations.

SOLUTIONS

Sona Group adopted tBits - KMS to fulfill all their requirements for enterprise wide document management and knowledge capture and dissemination across all plants.

  • Sona today have built a centralized repository containing all documents as case-studies, counter-measures, kaizen studies, processes, manuals, work-instructions etc.
  • Knowledge Digests & Technical bulletins enable relevant information to be made available to end-users pertaining to their departments automatically via emails.
  • Reduced response time to service requests & streamlined problem solving process across the organization.

TATA PROJECTS LIMITED - www.tataprojects.com


INTRODUCTION

Tata Projects has traversed two decades emerging successfully as an Engineering, Procurement and Construction company having achieved ISO 9001-2000, ISO 14000 and OHSAS 18000 certification for all its operations. The Company is one among the  few construction companies in India having all three certifications

Since its inception as the 'Construction Arm' of the Tata Group with emphasis on quality and timely completion of projects, today, the Company has come a long way successfully executing projects, pooling expertise and resources available within the group in the core sectors of Power Generation, Transmission & Distribution and Industrial Infrastructure.

Tata Projects is emerging as one of the leading companies to execute mega projects in Power Generation, Transmission & Distribution and other Infrastructure Sectors and is positioned as an efficient and trustworthy partner for implementation of developmental projects.

CHALLENGES

  • Too much time was wasted in searching for relevant project information.
  • Manual compliance & monitoring done for project tasks. Process too much dependent on person.
  • Management having limited visibility in the project execution process.
  • Too much time wasted in waiting for relevant information & comments from Project Consultants, Clients & Site offices.
  • No online organizational repository containing details of past projects was available for quick access.

SOLUTION

  • tBits - PMS was adopted by Tata Projects to streamline effort required in Project Documentation Management, collaboration & sharing.
  • Tata Projects moved from manual monitoring of project scheduled to automated tracking & compliance monitoring offered by tBits-PMS enforcing accountability & visibility of tasks to top-management.
  • Decrease searching time by over 90%.
  • Tata Projects saves Rs 1.05 Lakhs per person per annum in direct costs by using tBits-PMS. Indirect cost (Opportunity Cost ) of project delay is much higher.

CENDURA CORPORATION - IDC India  - www,cendura.com

INTRODUCTION

Cendura Corporation, recently acquired by Computer Associates, was founded in 2002 with the express purpose of helping companies reduce the escalating costs of managing and supporting complex, distributed applications. Its core product is Cohesion, a platform for change, configuration and compliance, and is used by Fortune 1000 IT organizations to gain control of their application infrastructure.

CHALLENGE

To manage challenges associated with Cendura Corporation were:

  • Software Development including project management, bug tracking, client support etc.

SOLUTION

  • tBits managed the above challenges including collaboration between the onsite & offshore development team in India.
  • Tracked software bugs.Selectively exposed parts of the system to clients for issues pertinent to them.  

INDIAN SCHOOL OF BUSINESS, GACHIBOWLI HYDERABAD, INDIA
PROJECT 1

GLOBAL SOCIAL VENTURE COMPETITION

INTRODUCTION

The Global Social Venture Competition began in 1999 as a student-led initiative at the Haas School of Business in California, USA. In July 2005, the Indian School of Business was invited as an affiliate. In January 2006, the first Asia Semi-final round was held at the Indian School of Business. This unprecedented partnership brought together the academic and financial worlds to support the creation of sustainable social ventures. Apart from ISB other partners for this event included the Haas School of Business, London Business School, Columbia Business School, Yale School of Management.

Global Social Venture Competition is a business plan competition whose mission is to promote entrepreneurial businesses that satisfy two criteria:

  • They have clear and quantifiable social objectives
  • They are financially sustainable, in the sense that they are profitable or self-supporting through revenue generation 

CHALLENGE

To manage

  • Almost 200 emails in a short span of approximately 5 minutes. These emails included the Business Plans sent by the participants till the due date of the event.
  • To avoid the use of inline commands which could lead to some discrepancies when the plans were sent by the participants using Emails.

SOLUTIONS

  • Using tBits, the Business Plans sent by the participants could be saved in an inbox from where they were easily retrieved. This saved both time and the required space for storage.
  • An Online Form was made available through tBits which could be used by the participants to send their Business Plans in a standard format. 

PROJECT 2

TiE-ISB EVENT

ISB, India’s leading Business school generating a 400 budding business leaders every year, has been organizing events which lures participants world wide. One such event is TiE – ISB connect which invites people to submit their business plans which are evaluated by experts and connect them to Venture capitalists. 

CHALLENGE

  • Managing the flow of the business plans submitted by participants from all over the world.
  • Enabling a transparent way of communication between the mentor and the participants
  • Giving only limited access to participants and the teams in the event.
  • Facilitating communication between VC’s, entrepreneurs, knowledge center & Organization Committee to create an ecosystem for sustainable value creation. 

SOLUTIONS

  • Devised an application using tBits for the required flow of business plans and communication with limited access to the participants.
  • tBits could also help in the Coordination of various teams involved in the event management.
  • Selective access to VC’s, participants & organizers from the perspective of knowledge management, event organization and data mining applications.  

DEPARTMENT OF COMMERCIAL TAXES,  Andhra Pradesh - www,apcommercialtaxes.gov.in


INTRODUCTION

Department of Commercial Taxes collects revenue for the Government of Andhra Pradesh in the form of commercial taxes from traders. It has launched new services like filing returns online, procuring ‘C’ form online etc

CHALLENGES

  • Prompt response to the numerous emails coming everyday.
  • Tracking of various issues which are raised by dealers and traders.
  • Increasing transparency and accountability of the department towards public grievances/issues.
  • Managing their internal work flow for various issues

SOLUTION

  • Tracking all issues, and their prompt responses to all issues addressed to them using tBits.
  • Improving the productivity and accountability of officials towards the issues received from public & internal issue tracking.
  • Selectively exposing parts of the system to clients for issues pertinent to them.