Action Item Management Software Features

Convenience and Ease of Usage combined with Powerful Features sets Expediter Issue Tracking and  Action Item Management System apart. The system provides Industry specific organizational workflows, business rules, automatic reminders via emails and SMS, escalations. The system  also offers Integration with MS Excel, MS Project etc. Expediter business intelligence module offers decision makers fast and simple access to reports and analysis. The System thus facilitates the formulation & implementation of long term corrective action plans to reduce recurrence of similar Issues by continuous improvement in business processes [Kaizen]

Various other features include:

• Configurable workflow and Business Rules: Model and enforce your company's existing process. Automatically route issues around to get them resolved. Improve productivity and quality.
• Automatic Notifications and Reminders: Configurable email notification; separate rules and settings for each various types of Issues to be tracked. Automatically notify appropriate users on change of assignment, change of state, etc.
• Alerts and Escalations: Time-based alerts for each issue, as reminders or escalations if the issue is not taken care of by the specified date & time. (In addition to the event-based email notification described above).
• Advanced Search: Freely define report queries based on any value of any field. Use AND, OR, NOT operators to define complex queries. Save queries for quick access to information in the future. Design and save report formats. Obtain summary reports for high-level views of the status of each user and every product in the Tracker database.
• Email Integration: Submit an Issue to Expediter by simply emailing, to take an action on an issue all a user will have to do is reply to the email for the Issue which he receives
• Web based: Designed and developed to operate on the Web. All features and functionality are available to the user with a Web browser.
• Business Reports: Easily access relevant information, present them in an easily understandable form, and share them with other users. Improve enterprise-wide communication.